BUYING INSTRUCTIONS

ArtNeighbor (AN) was designed to make the buying and selling of Art and Collectibles safe and enjoyable. Anyone can browse our listings, however, to buy an item you must be a registered member. We offerbuyers several purchasing and payment options, all of which help toremove the fear and apprehension associated with buying expensive goods online. There are no premiums or commissions paid by buyers.

"OUT ON APPROVAL" SYSTEM

For your protection, we have limited the ability of sellers to collect direct payment from buyers to items under $2,000. Any item purchased for $2,000 or more gives you the right to use the AN seven-calendar day "Out on Approval" system, whereby a buyer can inspect a purchase before payment is released to a seller. For your security and peace of mind, AN has partnered with Safefunds.com, an online escrow service that enables safe transactions. Through our "Out on Approval" system, Safefunds collects money from the buyer and acts as escrow. Once payment is collected, AN will instruct the seller to deliver your item. For your protection, ANrequires all sellers to register with a valid credit card and email address. If offered by a seller, buyers will also have the ability to negotiate a purchase price by using our "Make an Offer" system.

ABOUT SAFEFUNDS:

Safefunds.com, LLC is an Indiana corporation established in 1999. Safefunds is a Money Service Business registered with the U.S. Treasury Department and the Indiana Secretary of State. Safefunds is the most secure way to make purchases and sell products on the web. Every transaction, at any price, is fully protected. Please visit www.safefunds.com for more information.

Important note: All item purchased for $2,000 or more require buyers to open a Safefunds escrow account. AN acts on the behalf of sellers, and as an intermediary between buyers and sellers, on all Safefund transactions Safefund transactions are subject to the Rules and Policies of Safefunds, in conjunction with all Art Neighbor Rules and Policies.

ITEM VERIFICATION SERVICE:

To further ensure safe transactions, 'sellers' have the option of using the Safefunds "item verification" service on any item sold for $2,000 or more. This service protects sellers from unscrupulous buyers seeking to take unfair advantage of our seven-calendar day "Out on Approval" system. Sellers pay extra to use this service, in which an item is shipped to Safefunds and documented before being sent to the buyer. After being documented, Safefunds will ship the item to the buyer. Buyers only pay shipping if they choose to return an item. In this case, you are responsible for returning (to Safefunds) the same item in the same condition it was received. For rules concerning returns, please see "Returns" below. The same seven-calendar day "Out on Approval" system applies to all sales made through the Safefunds "item verification" service. For more information about Safefunds visit www.safefunds.com/verification.html.

1. Register with Art Neighbor and browse our listings. Registrationis free. You can browse our Marketplace by category, price, or tagwords (using the search bar) and more. Anything art related issearchable by artist, subject, style, medium, color and price.

2.You can ask a seller a question by clicking on the "Ask the Seller a Question" button,located on an items listing page. Be sure to get the information youneed before moving forward with a purchase. We strongly advise buyersand sellers to keep an open line of communication (through AN mail orchat) and to be courteous and respectful at all times.

3. When buying an item on ANwe offer several purchasing and payment options, as well as the ability (if made available by the seller) to negotiate price by using the "Make an Offer" system.

Pay Seller Directly: Buyers pay sellers directly for all items purchases under $2,000. Credit card payments are made through PayPal, and you can do so with or without having a PayPal account. Using PayPa lis optional 'if' the seller accepts personal checks and/or moneyorders. If paying by mail, you should contact the seller through AN mail or chat to work out the details.

Safefunds:  For your protection buyers must have an account with Safefunds (our escrow partner) before purchasing any item valued at $2,000 or more. Opening an account with Safefunds is easy, and we provide a direct link to them each time you create a new transaction. Buyers are not responsible for paying any fees associated with the Safefunds escrow service. All items purchased through Safefunds give buyers the right to use our "Out on Approval'" system (see "Out on Approval" System above). Buyers must remit payment to Safefunds within five business days of creating a transaction, or the it is considered void. After receiving an item, you have seven-calendar days to either approve or deny purchase. You can approve a purchase by going into your Safefunds account and releasing funds. To deny (and commit to returning) a purchase you must go into your AN account and click deny (located under 'My Marketplace' on your dashboard), or contact us at returns@artneighbor.com. Please see "Returns" below for more information.

When purchasing an item through the Safefunds 'item verification' service the same rules apply as those described above, however, a seller will first ship their item (after being notified by AN that payment has cleared) to Safefunds. After documenting the item, Safefunds will deliver it to you. When electing to return an item, you are responsible for shipping it back to Safefunds. Please see "Returns" below for more information..

Please note: Items sold via the Safefunds 'item verification' service will not have a separate charge listed forshipping. The listing price of these items includes the cost of delivery.

Buy Now: When purchasing an item at its listed price, click on the "Buy Now" button to confirm you are ready to make payment. You will be given a list of what payment options are available as well as the total price including shipping. When paying by credit card (only eligible for items under$2,000) payment must be made at the time a transaction is created.

Make an Offer:If an item is listed with "Make an Offer" next to its price you cansend an offer directly to the seller. Just click on the link and input the price that you are willing to pay. A message will then be sent to the seller with your offer price. The seller will then accept, decline or make acounter-offer (please note that sellers must honor their offer for atleast 24 hours).Once you and the seller have agreed on a price, you will be sent an  email with a link to purchase the item at the agreed upon price (youcan also pay for the item by going to your 'items pending' page). You must purchase the item (or create a transaction) within 24 hours or theoffer is void. We strongly encourage buyers to make reasonable offers for items. If you would like help with negotiating for an item please contact our sales team (sales@artneighbor.com). We will work with both buyers and sellers to consummate a sale.

4. There are several payment options when buying on Art Neighbor:

Paying a seller directly (eligible on items costing under $2,000): you must pay at the time a transaction is created. Credit card payments are made through PayPal, and you can do so with or without having a PayPal account. Using PayPal is optional 'if' the seller accepts personal checks and/or money orders. If paying by mail you should contact the seller through AN mail or chat to work out the details. When paying a seller directly, a transaction is completed when a buyer pays and a seller delivers an item. After completion, both buyer and seller will receive a confirmation email from AN detailing the transaction. It will also appear in the My Marketplace section of the dashboard under 'My Purchased' and 'My Sold' items. All credit card transactions will show up on credit cards as Art Neighbor (a wholly owned division of Principle Art Group, LLC.).

Safefunds accepts bank wires, electronic funds transfer, or checks. They "do not" accept credit cards. For more information about using Safefunds please go their website at www.safefunds.com. Payment must be made to Safefunds within seven-calendar days of creating a transaction or it is considered void. If you need additional time please contact us at sales@artneighbor.com. AN will not inform a seller to ship an item until payment has been collected.

Please note:If you have any doubt as to the value, authenticity, or other attributes of an item, we strongly encourages buyers to enlist the expertise of a professional.

Please note: After receiving an item, go to your 'items pending' page to confirm that your purchase has been delivered. Sellers will be providing us with a tracking number and courier name to track deliveries

EXPENSIVE ITEMS: If you are nervous about buying an expensive item and would like extra assistance on payment, delivery, tracking, etc., please email us (at sales@artneighbor.com) or call our customer service line. We will work with both buyers and sellers to consummate transactions.

Please note: In order to verify the contents of a delivery, we highly recommended that buyers have an independent third party present when opening very expensive items.

RETURNS:

If you have an issue with an item purchased directly from a seller, please contact them directly via AN mail or chat to work out a resolution. While we will attempt to resolve issues between buyers and sellers, AN cannot act as mediator. We count on buyers and sellers to work together to resolve their differences, and require all members to act fairly and professionally at all times. It is an AN policy that sellers accurately describe their items and comply with all listing and transaction Rules and Policies .Remember, negative feedback can have a negative impact on sellers, soit is in their best interest to make sure you are satisfied. If you cannot get your issues resolved and/or you have not received your itemas described please contact AN Disputes for help at disputes@artneighbor.com.

If you paid via PayPal, you can contact their customer service and file a dispute. Currently, they only handle claims for non-receipt of an item.

When returning an item purchased via Safefunds buyers have seven-calendar days from the time an item is received to deny purchase. The seven-calendar day period begins when you receive delivery of an item. You must contact us within seven-calendar days of receiving an item, in order to be eligible for a refund. To deny (and commit to returning) a purchase, you can contact us at returns@artneighbor.com, or go into your AN account and click on deny purchase (located under 'My Marketplace' on your dashboard). Buyers must initiate shipping (and provide AN with a valid tracking number) of a returned item within 15 calendar days of receiving it, or they are no longer eligible for a refund. Buyers are responsible for shipping (and all expenses) a returned item back to the seller, unless a seller has grossly misrepresented an item or delivered it damaged. Buyers making this claim must contact AN disputes (disputes@artneighbor.com) and provide documentation to support their claim (we highly recommend having a third party present when opening and returning an expensive item). If a seller finds the item returned is not the same as delivered, they can put it into dispute and have Safefunds do an investigation. When returning an item, please do so carefully to avoid damage.

When returning an item purchased via the Safefunds 'item verification' service, the same rules as those described above, except that buyers are responsible for shipping items to 'Safefunds,' (unless a seller has grossly misrepresented an item or delivered it damaged) and not the seller. Safefunds will verify that the item is the same and that it is in the same condition. If either of these conditions is not met, Safefunds will place the item in dispute. Safefunds will do a complete investigation to determine your financial responsibility (if any).

Buyers are financially liable for any item not returned as delivered. We urge buyers to pack returns carefully and professionally, and to insure all items being returned.

Please note: All buyers and sellers are bound to dispute decisions reached by Safefunds. AN will never act as mediator between a buyer and seller. For more information, please visit www.safefunds.com.

Please see our Dispute Rules and Policies for more information

LEAVE FEEDBACK:

Leaving honest and accurate feedback is very important. It helps members by giving them an idea of what to expect when dealing with other members.It is also a good way for you to express your appreciation for goodserviced and helps a seller establish a reputation of trust. After your transaction is complete please go to the 'items sold' page listed under 'My Marketplace' in your dashboard and click on the link to leave feedback.

Members who fail to comply with Art Neighbor's Rules and Policies will be subject to review. Without limiting other remedies, Art Neighbor reserves the right to modify or discontinue services (or any partthereof) with or without notice, all accounts and user names of anymember who does not comply with Art Neighbor Rules and Policies. Suspended or terminated members remain obligated to pay all unpaid fees. For more information please see our Terms of Use, FAQ's and Rules and Policies.

Beware of Scams

• Beware of sellers who have a frequent supply of rare artist-signed items.
• Beware of sellers who cannot provide a verifiable origin for their item.
• Beware of sellers who offer items far below their true market value.
• Be sure to ask the seller questions to determine the authenticity of the item:
• If an original painting, ask if it is signed.
• If applicable always obtain a provenance.    
• What is the history of the item?      
• What documentation do you have for the item?      
• What is the condition of the item?
• Whenever possible, consult an appraiser and/or expert to verify the authenticity of an item.
• Beware of sellers asking a very low price for a much sought after item.
• Beware of items listed in the wrong category.
• Beware of situations where the seller location and item location are different.
• Beware of sellers listing their personal email address.
• Beware of sellers listing their own escrow service to do a transaction.
• Beware of sellers asking you to do the transaction away from Art Neighbor.
• Beware of sellers attempting to transactions involving Western Union money transfers