FREQUENTLY ASKED QUESTIONS

Company Info:

What is Art Neighbor?

Art Neighbor (AN) is an online social community and marketplace that brings together people who share a love for Art and Collectibles. Art Neighboris a wholly owned division of Principle Art Group, LLC.

How do I contact Art Neighbor?

We have several email addresses to help us better serve you:

help@artneighbor.com:           General questions andassistance
sales@artneighbor.com:           Marketplacequestions (listing; buying; selling, etc.)
billing@artneighbor.com     Questions about your bill
returns@artneighbor.com:        Out on Approvalreturn notification
admin@artneighbor.com:          Report improper content, activity, or behavior
feedback@artneighbor.com:     We welcome your suggestions, comments and ideas
disputes@artneighbor.com:      Marketplace dispute questions
press@artneighbor.com:         All press and media inquiries

By mail:

Art Neighbor
359 Main Street, Suite 4A
Mt. Kisco, NY 10549

By phone:

(800) 850-7725

Email:

How can I ensure that I am receiving all my emails from Art Neighbor?

First, be sure that you have entered the proper email address by going to your dashboard and looking under "Your Account Info" (from here youcan change your email address at any time).

Second, make sure AN emails aren't going to your spam/junk folder. If they are, add Art Neighbor to your safe list or address book. To ensure you receiveall AN emails please add the following to your address book:

help@artneighbor.com:        general questions and assistance
sales@artneighbor.com:          Marketplace questions and assistance
billing@artneighbor.com:       questions about your bill
returns@artneighbor.com:      "Out on Approval" return notification
admin@artneighbor.com:     report improper content, activity or behavior
feedback@artneighbor.com:    we welcome your suggestions, comments and ideas
disputes@artneighbor.com:   Marketplace dispute questions

I registered for Art Neighbor, but have not received my confirmation email?

Please check your junk or spam folder to make sure it isn't there. To ensure proper delivery add help@artneighbor.com to your safe list or address book. If you still are having problems email us at help@artneighbor.com

Can I opt out of receiving Art Neighbor emails?

We do not recommend this (especially if you are trying to sell items in the marketplace), but it is available. You can opt out of having AN emails sent to your external email by going to My Home and clicking 'No' under the email option. Please be aware that you will still receive AN service messages. All other emails will be sent to your AN mailbox only.

Can I change the email address linked to my Art Neighbor account?

Yes. Go to your dashboard and look under 'Your Account Info' and click on 'update info.' From here you can change your email address.

My Account:

How do I become a member of Art Neighbor?

Becoming a member is fast and easy. Just click on 'Sign Up' located in the top right corner of the homepage and fill out the form. You will then receivean email notification. If you have not received it, please check your junk or spam folder and make sure to add AN to your safe list or address book (help@artneighbor.com). After signing in for the first time you will be prompted to create your profile. To become a member now, please click here:

To register on Art Neighbor you must be at least 18 years of age. You will also need to agree to our Terms of Use.

Can I change the user name associated with my account?

A user name cannot be changed, so please choose it carefully.

Does it matter what user name I choose?

Be careful when choosing your user name because it will also be your selling (or store) name. User names can be a combination of letters and numbers. Also, be careful when entering a user name and password because they are both case sensitive (upper and lower case letters).

How do I retrieve my user name if I cannot remember it?

You can log in to your account by entering your email address in place of your user name. After entering your password and logging in you will see your user name in the upper right corner of the page.

Why am I being asked for my date of birth?

Art Neighbor members must be at least 18 years of age. Also, we will use your DOB to verify your identity.

What is an Avatar and how do I create my own?

An avatar is a small image that identifies you to other members and users. It will show up on Forums, Feeds, Chat and other places throughout the site. We recommend that you create your own personalized avatar because it helps others identify you. If you do not upload your own avatar we will randomly assign one for you, which changes each time you or someone else goes to a new page.

You will be prompted to upload an avatar during the registration process. You can use image-editing software to tweak your photo. Once you have chosen a picture to upload just select it from your browser and click on "Upload."

How do I change my Avatar?

To change your avatar just go to your dashboard and click on "Change Avatar." Click on the 'Browse' button to select the photo you want. Then, click on "Upload."

How do I log in to my account?

You can log in by entering your user name or email address in the user name field, and then your password.

How do I retrieve my password if I cannot remember it?

Click on 'Login' and then click on "Forgot Your Password."Then, enter your email address and click on "Reset Password." You will then receive a reset email from us to change your password.

How do I Change my password?

Go to your dashboard and click on "Change Password." Then, fill out the simple form and click "Change."

How do I change the email address I have linked to my Art Neighbor account?

Go to 'My Home' and look under "Your Account Info" and click on "Update Info." From here you can change your email address.

How do I change my billing information?

On your dashboard, there is a link called "Billing/Shipping info." Click this link and it will bring you to a page that allows you to add/edit shipping and billing information.

What shouldI do if I forgot my email address and my user name or password, making it impossible for me to log into my account?

If this happens, you will need to contact us at help@artneighbor.com. We will send your information to the email we have on file. If you no longer have the same email address you will need to prove your identity. There are several ways for us to identify you. If the event we are unable to verify your identity, you will have to register for a new account.

How do I add or change the Bio in my Public Profile?

If you have not created a profile at the time of registration you can do soat any time. Simply go to your dashboard and click on the link to update info (located under "Your Account Info"). From here you can create, add to, or change your profile.

Can I have more than one account?

Although we don't encourage it, we do allow members to have more than one account. It is important to remember that in no way can separate accounts (or their information) be merged or transferred from one account to another.

The following rules apply to holders of multiple accounts:

You may not purchase or act as a purchaser of your own items using different accounts. This is called "shilling."
You may not list the same item in more than one account.
You cannot use separate accounts to deceive or cause harm to another.

Please be advised that we will not issue refunds to members for accidental activity caused by multiple accounts.

Who can see my public profile?

Only members of AN can view your public profile. In addition, not even members can see your personal email address or phone number.

Can I make my Profile Page private so only my friends can view it?

Yes. To make your Profile private simply go to your dashboard and click on the "on" button located under Privacy. Then, click on "Update."

Can I delete my Art Neighbor account?

Yes. On your dashboard there is a link called "Delete Account."This will bring you to a page with an option to delete your account. Upon clicking the confirm button, your profile and personal information will be permanently removed from the site.

Can I delete my current Art Neighbor account and open a new one?

Yes. Please be aware that you cannot use the same password, user name, or email address for the new account, and your information cannot be carried over to the new account.

Can Art Neighbor suspend or delete my account?

Yes. Members who fail to comply with Art Neighbor's Rules and Policies will be subject to review. Without limiting other remedies, Art Neighbor reserves the right to modify or discontinue services (or any part thereof) withor without notice, all accounts and user names of any member who does not comply with Art Neighbor Rules and Policies. Suspended or terminated members remain obligated to pay all unpaid fees. For more detailed information please see our Terms of Use and Rules and Policies

BUYING ON ART NEIGHBOR:

Do I have to register with Art Neighbor (AN) to buy an item in the Marketplace?

Yes. For security purposes, and to provide buyers and sellers (and AN) with the information and tools they need, all buyers (and sellers) must be registered members of AN. This ensures security and protection for everyone. Also, our transaction and feedback systems rely on us being able to identify the buyer and seller in every transaction.

Is there a fee to register on Art Neighbor?

No.

How does the buying process on Art Neighbor work?

Please see our detailed Buying Instructions and/or continue reading our Buying on Art Neighbor FAQ's.

Is there a fee to buy an item on Art Neighbor?

No. Buyers do not pay a commission on Art Neighbor.

What is the Art Neighbor "Out on Approval" System?

For your protection, we have limited the ability of sellers to collect direct payment from buyers to items under $2,000. Any item purchased for $2,000 or more gives you the right to use the AN seven-calendar day "Out on Approval"system, whereby a buyer can inspect a purchase before payment is released to a seller. For your security and peace of mind, AN has partnered with Safefunds.com, an online escrow service that enables safe transactions. Through our "Out on Approval" system, Safefunds collects money from the buyer and acts as escrow. Once payment is collected, AN will instruct the seller to deliver your item. For your protection, AN requires all sellers to register with a valid credit card and email address. If offered by a seller, buyers will also have the ability to negotiate a purchase price byusing our "Make an Offer" system.

What options do I have when purchasing an item in the Art Neighbor Marketplace?

We offer several purchasing options, all of which help to remove the fear and apprehension associated with buying expensive goods online:

Pay Seller Directly: Buyers pay sellers directly for all items purchases under $2,000. Credit card payments are made through PayPal, and you can do so with or without having a PayPal account. Using PayPal is optional 'if' the seller accepts personal checks and/or money orders. If paying by mail, you should contact the seller through AN mail or chat to work out the details.

Safefunds: For your protection buyers must have an account with Safefunds (our escrow partner) before purchasing any item valued at $2,000 or more. Opening an account with Safefunds is easy, and we provide a direct link to them each time you create a new transaction. Buyers arenot responsible for paying any fees associated with the Safefunds escrow service. All items purchased through Safefunds give buyers the right to use our "Out on Approval'" system. Buyers must remit payment for items to Safefunds within seven-calendar days. After receiving an item, you have seven-calendardays to either approve or deny purchase. You can approve a purchase by going into your Safefunds account and releasing funds. To deny (and commit to returning) a purchase you must go into your AN account and click deny (located under 'My Marketplace' on your dashboard), or contact us at returns@artneighbor.com. Please seeour "Buying Instructions" for more information.

Safefunds 'Item Verification' Service: When purchasing an item through the Safefunds 'item verification' service the same rules apply as those described above, however, a seller will first ship their item (after being notified by AN that payment has cleared) to Safefunds. After documenting the item, Safefunds will deliver it to you. When electing to return an item, you are responsible for shipping it back to Safefunds. Please see "Returns" below for more information.

Please note: Items sold via the Safefunds 'item verification' service will not have a separate charge listed for shipping. The listing price of these items includes the cost of delivery.

Can I make a seller an offer below their asking price?

One option is to buy an item at its listed price. The second option, which is available only if the seller chooses to include it, is to make the seller anoffer. If it is available you will see the "Make an Offer" sign next to the items listing price.

Buy Now: When purchasing an item at its listed price, click on the "Buy Now" button to confirm you are ready to make payment. You will be given a list of what payment options are available as well as the total price including shipping. When paying by credit card (only eligible for items under $2,000) payment must be made at the time a transaction is created.

Make an Offer: If an item is listed with "Make an Offer" next to its price you can send an offer directly to the seller. Just click on the link and input the price that you are willing to pay (offers below $20 will not be accept). A message will then be sent to the seller with your offer price. The seller will then accept, decline or make a counter-offer (Please note that sellers must honor their offer for at least 24 hours). Once you and the seller have agreed on a price, you will be sent an email with a link to purchase the item at the agreed upon price (you can also pay for the item by going to your 'items pending' page). You must purchase the item (or create a transaction) within 24 hours or the offer is void. We strongly encourage buyers to make reasonable offers for items. If you would like help with negotiating for an item please contact our sales team (sales@artneighbor.com). We will work with both buyers and sellers to consummate a sale.

I want to purchase an item on Art Neighbor but feel the price is too high?

Many sellers list their items with "Make an Offer" attached to it and will entertain reasonable offers. Please do not make unrealistic offers, as you might offend the seller and lose any chance of purchasing the item. Also, try to be diligent in responding to offers and questions presented by sellers, it will better your chances of buying an item.

What payment options do I have when making a purchase on Art Neighbor?

Paying Seller Directly (eligible on items costing under $2,000): When paying a seller directly, you must pay at the time a transaction is created. Credit card payments are made through PayPal, and you can do so with or without having a PayPal account. Using PayPal is optional 'if' the seller accepts personal checks and/or money orders. If paying by mail you should contact the seller through AN mail or chat to work out the details. When paying a seller directly, a transaction is completed when a buyer pays and aseller delivers an item. After completion, both buyer and seller will receive aconfirmation email from AN detailing the transaction. It will also appear in the My Marketplace section of the dashboard under 'My Purchased' and 'My Sold' items. All credit card transactions will show up on credit cards as Art Neighbor (a wholly owned division of Principle Art Group, LLC.).

Safefunds accepts bank wires, electronic funds transfer, or checks. They "do not" accept credit cards. For more information about using Safefunds please go their website at www.safefunds.com. Payment to Safefunds must be made within five business days of creating a transaction or it isconsidered void. If you need additional time please contact us at sales@artneighbor.com. AN will not inform a seller to ship an item until payment has been collected.

Please note: After receiving an item, go to your 'items pending' page to confirm that your purchase has been delivered. Sellers will be providing us with a tracking number and courier name to track deliveries.

How do I contact a seller if I am interested in an item, but need more information? Can I ask the seller a question?

You may contact the seller by clicking on the "Ask the Seller a Question" button next to an items price, or by going to the sellers profile and clicking on "Send Message." Be sure to get the information you need before moving forward with a purchase. You can also contact a seller through the AN mail system (click on the user id and then click on 'send a message') or talk on chat.

Can I have an item shipped to me to have it reviewed before I purchase it?

Yes. Any item purchased for $2,000 or more gives you the right to use the AN seven-calendar day "Out on Approval" system, whereby a buyer can inspect a purchase before payment is released to a seller. For your security and peace of mind, AN has partnered with Safefunds.com, an online escrow service that enables safe transactions. Through our "Out on Approval" system, Safefunds collects money from the buyer and acts as escrow.Once payment is collected, AN will instruct the seller to deliver your item. For your protection, AN requires all sellers to register with a valid credit card and email address.

I am interested in buying an item, but I have doubts as to its authenticity. What should I do?

If you have any doubt as to the value, authenticity, or other attributes ofan item, we strongly encourage buyers to enlist the expertise of a professional. Remember, when using the AN "Out on Approval"system or Safefunds, buyers have seven-calendar days to evaluate a purchased item after receiving it from a seller.

When using the Art Neighbor "Out on Approval" system (and Safefunds), how long do I have to decide if I want to return it?

You have seven-calendar days from the time you "receive" an item to inform us of your intention to return it (returns@artneighbor.com). When returning an item, buyers must ship the item back to the seller immediately. Buyers have a maximum of 15 calendar days to return an item. If you fail to initiate shipping (must provide AN with a valid tracking number) of a returned item within 15 days of receiving it, then you are no longer eligible to return it, and the seller receives full payment. When returning an item, make sure to get a tracking number for proof of return. We also recommend insuring all returns and getting signature confirmation upon delivery. To avoid damage, make sure to pack the item securely and professionally.

Who do I notify if I want to return an item purchased through the Art Neighbor "Out on Approval" System (and Safefunds.com)?

You must contact us within seven-calendar days of receiving an item, in order to be eligible for a refund. To deny (and commit to returning) a purchase, you can contact us at returns@artneighbor.com, or go into your AN account and click on deny purchase (located under 'My Marketplace' on your dashboard).

When making a purchase via the Art Neighbor "Out on Approval" system (and Safefunds), do I get my money back if the seller fails to deliver it?

Yes. When making a purchase through the "Out on Approval" system, we will not release funds to a seller until you receive the item and have had seven-calendar days to inspect it (or sooner if you have auto approved the item). You are also entitled to an immediate refund if the seller fails to initiate delivery of your item within seven-calendar days of your funds being collected (and cleared). Sellers are notified to ship items only after payment has cleared.

When making a purchase via the Art Neighbor "Out on Approval"system (and Safefunds), do I get my money back if the item is not delivered in the condition it was promised?

Yes. After receiving an item purchased through the "Out on Approval" system you can return it for any reason for a full-refund, provided you inform us (returns@artneighbor.com) within seven-calendar days, of your intention to return it. After properly returning an item you will receive a refund. Remember, no refunds are made until the seller has the item back in their possession. Also, buyers have 15 calendar days to return an item. If you fail to initiate shipping (must provide AN with a valid tracking number) of a returned item within 15 days of receiving it, then you are no longer eligible to return the item and the seller receives full payment. Please note that buyers are responsible for shipping (and expenses) a returned item back to the seller,unless a seller has grossly misrepresented an item or delivered it damaged. Buyers making this claim must contact AN disputes (disputes@artneighbor.com) and provide documentation to support their claim (we highly recommend having a third party present when opening and returning an expensive item). When returning an item, make sure to get a tracking number for proof of return. We also recommend signature confirmation upon delivery.

If I have a problem with an item purchased directly from a seller, what should I do?

If you have an issue with an item purchased directly from a seller, please contact them directly via AN mail or chat to work out a resolution. While we will attempt to resolve issues between buyers and sellers, AN cannot act as mediator. We count on buyers and sellers to work together to resolve their differences, and require all members to act fairly and professionally at all times. It is an AN policy that sellers accurately describe their items and comply with all listing and transaction Rules and Policies. Remember, negative feedback can have a negative impact on sellers, so it is in their best interest to make sure you are satisfied. If you cannot get your issues resolved and/or you have not received your item as described please contact AN Disputes for help at disputes@artneighbor.com.

If you paid via PayPal, you can contact their customer and file a dispute. Currently, they only handle claims for non-receipt of an item.

Before leaving a seller negative feedback on a disputed item, please make sure it was not a simple misunderstanding. We strongly encourage buyers and sellers to leave feedback on every transaction.

Members who fail to comply with Art Neighbor's Rules and Policies will be subject to review. Without limiting other remedies, Art Neighbor reserves the right to modify or discontinue services (or any part thereof) with or without notice, all accounts and user names of any member who does not comply with Art Neighbor Rules and Policies. Suspended or terminated members remain obligated to pay all unpaid fees. For more information pleasesee our Terms of Use , FAQ's and Rules and Policies.

When returning an item for a refund, who is responsible for paying return shipping expenses?

Buyers who choose to return an item are responsible for paying return shipping expenses, 'unless' a seller has grossly misrepresented an item or delivered it damaged. In such cases, return-shipping expenses becomes the responsibility of the seller. Buyers making this claim must contact AN disputes (disputes@artneighbor.com) and provide documentation to support their claim (we highly recommend having a third party present when opening and returning an expensive item). If a seller finds the item returned is not the same as delivered, they can put it into dispute and have Safefunds do an investigation. When returning an item, please do so carefully to avoid damage.

Please note: In many cases you can save money by using the same packing (provided it is in good condition) that an item was delivered.

How will I know where to ship a returned item?

We (or the seller) will provide you with a return address. When returning an item purchased through the Safefunds 'item verification' service, you must return the item to Safefunds.

What if I want to return an item, but it is stolen or damaged?

If an item is not returned, or if a seller finds that it is not the same asthe one delivered, they can put it into dispute and have Safefunds do an investigation. When returning an item, please do so carefully to avoid damage.

When returning an item purchased via the Safefunds 'item verification'service, Safefunds will verify that the item is the same and that it is in the same condition. If either of these conditions is not met, Safefunds will place the item in dispute. Safefunds will do a complete investigation to determine your financial responsibility (if any).

Buyers are financially liable for any item not returned as delivered. We urge buyers to pack returns carefully and professionally, and to insure all items being returned.

Please note: All buyers and sellers are bound to dispute decisions reached by Safefunds. AN will never act as mediator between a buyer and seller. For more information, please visit www.safefunds.com.

When returning an item purchased through the Art Neighbor "Out on Approval" system (and Safefunds), when do I receive my refund?

As soon as we verify that the item you are returning has been received (and in the same condition as delivered) by the seller, we will issue you a refund. We strongly recommend obtaining a tracking number and signature confirmation upon delivery, which will help resolve any discrepancy as to an items return.

When returning an item purchased via the Safefunds 'item verification' service, refunds will be issued as soon as Safefunds receives the item in the condition it was delivered.

Does Art Neighbor accept International transactions?

Yes. We welcome international transactions. There may be additional fees for buyers involved in international transactions, such as customs, taxes, VATS and tariffs.

I am interested in buying an item, but I need assistance from Art Neighbor?

If you are nervous about buying an expensive item (or just need help) and would like extra assistance on payment, delivery, tracking, etc., please email us (at sales@artneighbor.com) or call our customer service line. We will work with both buyers and sellers to consummate transactions.

Are credit-card transactions secure on the site?

Yes, our site is secured with an SSL certificate issued by VeriSign, the leading provider of internet security.

SELLING ON ART NEIGHBOR:

Who can become a seller on Art Neighbor (AN)?

You must be at least 18 years of age, and have a valid credit card and email address to become a seller. Please see our Terms and Condition for more information.

How do I become a seller on Art Neighbor?

First, you will have to become a member of AN. Once you have created a profile, you will be able to build your own online gallery (creating your own on-line gallery is free). Then, upload images from your computer into your gallery, and select the items you would like to list for sale by clicking on the "List in Marketplace" link (Note: you can also enter an item for sale in the Marketplace directly and it will automatically be placed in your gallery). Upon entering your first item in the Marketplace you will be prompted to register as a seller. You must provide a valid credit card and email address. In order to list and/or sell items under $2,000, you must have a PayPal account. This allows you to accept credit card payments from sellers and pay AN fees. Once approved as a seller you will get to choose what methods of payment you will accept from buyers.

How do I set up the "My Marketplace" page?

There is no setup necessary. AN automatically generates a page that is specific to your items. This page will look identical to the marketplace page but only contain your items. You can, however, upload a banner for your marketplace page that will be placed on the top center of the page.

How do I upload a banner?

In the My Marketplace link on your dashboard you will see a link to 'Upload New Marketplace Banner'. This is where you upload your banner. You can only have one banner on file. If you upload a banner and one already existed then it will erase the old one and replace it with the new one.

What size should my banner be?

Banners should be no wider then 760px and no taller then 100px.

Do I need to provide a credit card to become a seller on Art Neighbor?

Yes. All sellers must register a valid credit card and email address. We will verify your identity in an effort to deter fraudulent sellers from listing on AN. In addition, in order to list and/or sell items under $1,000, you must have a PayPal account.

Can I use a debit card to register as a seller?

You can use a debit card as long as it is issued or backed by a credit card company.

Why am I being charged a credit card verification fee to sell an item on Art Neighbor?

This nominal one-time fee ($1) helps us to verify your identity and deter fraudulent sellers from listing on AN, thus making AN a safe place for people to buy Art & Collectibles.

Do I need a PayPal account to become a seller on Art Neighbor?

To list and/or sell items under $2,000, you must have a PayPal account (this allows you to accept credit card payments from sellers and pay AN fees). In addition, without a PayPal account,a buyer will not be able to offer you (through the 'Make an Offer' system) less than $2,000 for any item. Once approved as a seller you will get to choose what methods of payment you will accept from buyers (sellers also have the option of accepting personal checks and money orders for items under $2,000).

A complete list of all "Listing Rules and Policies" can be viewed on our Rules and Policies page.

Is there a minimum price for listing items in the Art Neighbor Marketplace?

Yes, there is a minimum asking price for listing an item in the Marketplace. In addition, no transaction can be processed below $20 (this is also the "Make an Offer" acceptable minimum).

Is there a listing fee for listing items in the Marketplace?

No. To list an item there are no membership or listing fees. Inaddition, AN does not charge commission on shipping and there are no additional service fees.

What fees are associated with selling an item on Art Neighbor?

Direct Payment: Buyers pay sellers directly for all purchases under $2,000. For all items paid for directly, AN will bill sellers 5.0% of the net purchase price (with a minimum fee of $5) at the beginning of each calendar month.

Safefunds Escrow: Any item selling for $2,000 or more must be purchased through the Safefunds.com escrow service. When selling through Safefunds, sellers will receive the sales price of their item less 7.5% of the net purchase price (includes all Safefunds and AN fees).

Safefunds Escrow "Item Verification:" Sellers have the option of using this service for any transaction of $2,000 or more. When selling through Safefunds 'item verification', sellers will receive the sales price of their item less: 1) 9.5% of the net purchase price (includes all Safefunds and AN fees, and 2) the cost of having Safefunds ship their item to the buyer.

Please note: All transactions will show up on credit cards as Art Neighbor (a wholly owned division of Principle Art Group, LLC), and sellers are paid via checks issued by Principle Art Group, LLC.

How much detail should I give when listing an item?

Always give as much detailed information as possible when listing an item. Buyers are much more inclined to purchase items with detailed information. Also, try to be as detailed and accurate as possible in describing your item (i.e., condition, history, year created, etc.). This will drastically lower the chances of an item being returned and will improve your seller rating.

A complete list of all "Listing Rules and Policies"can be viewed on our Rules and Policies page.

What if I list an item for sale, but no longer wish to sell it?

If you have placed an item for sale and no longer intend to sell it on AN, please make every effort to remove it from the Marketplace immediately. Sellers who list items not for sale (or that they do not possess) run the risk of getting negative feedback and/or losing the privilege to sell on Art Neighbor. Sellers who list fraudulent items will be prosecuted to the full-extent of the law.

Can I get paid directly from the seller for any item sold in the Art Neighbor Marketplace?

No. Only items that sell below $2,000 allow you to accept direct payment (credit cards, personal checks, and money orders).

Why can't I accept credit card payments (and personal checks and money orders) from buyers for items costing 2,000 or more?

We have eliminated the ability of buyers to pay by credit card for items costing $2,000 or more, in order to protect sellers (a buyer can cancel a payment by calling his/her credit card company, thus beginning an arduous dispute process for the seller). To further protect sellers we require all buyers to be registered members of AN.

What is the "Out on Approval" system and must I agree to offer it as a seller?

When selling any item for $2,000 or more, you agree to abide by our seven-calendar day AN "Out on Approval" system, whereby buyers have the opportunity to inspect their purchases (using escrow) before payment is released. We believe this system will help our sellers complete transactions by removing the fear and apprehension associated with buying expensive goods online. To protect buyers and sellers, AN has partnered with Safefunds.com, an online escrow service that enables safe transactions. Through our "Out on Approval" system Safefunds will collect money from buyers and act as escrow. A buyer must pay, in full, before a seller is instructed by AN to ship their item (this provides sellers with security and avoids unnecessary shipping and insurance costs). When using Safefunds, a buyer will almost always approve their purchase once it is delivered, unless grossly misrepresented by a seller.

What is Safefunds?

Safefunds.com, LLC is an Indiana corporation established in 1999. Safefunds is a Money Service Business registered with the U.S. Treasury Department and the Indiana Secretary of State. Safefunds is the most secure way to make purchases and sell products on the web. Every transaction, at any price, is fully protected. Please visit www.safefunds.com for more information.

Are there any other selling options that provide even more protection when selling an expensive item?

For the ultimate in protection, 'sellers' have the option of using the Safefunds "item verification" service on any transaction of $2,000 or more. This service protects the seller from sending an item to the buyer with return allowed (the AN "Out on Approval" system allows returns) and having the buyer keep the original item and substitute a replacement or "knockoff" imitation in return. When employing the "item verification" service, sellers will be instructed by AN to deliver their item to Safefunds 'after' payment has been secured. Safefunds will then document the item and ship it to the buyer.

How does the Safefunds 'item verification' service work?

The same seven-calendar day "Out on Approval" system applies to all sales made through the Safefunds "item verification" service. For more information visit www.safefunds.com/verification.html.

After a buyer has agreed to purchase your item, they must deposit the total purchase amount into their Safefunds account. Once payment is made and secured by Safefunds, we will notify you that it is safe to ship your item. The AN seven-calendar day "Out on Approval" system applies to all items sold via Safefunds. After receiving an item, buyers have seven-calendar days to either:1) approve purchase (and release funds) through their Safefunds account, or 2) deny purchase through their AN account. If no action is taken, then Safefunds will put the item into dispute. As per AN rules, a buyer is entitled to receive a full-refund provided they inform AN (deny purchase) of their intention to return a purchase within seven-calendar days of its delivery. All buyers and sellers must abide by all AN Rules and Policies. Safefunds has an excellent dispute resolution department and will handle all disputes between buyers and sellers (see www.safefunds.com/terms.html) in conjunction with AN Rules and Policies.

What fees are associated with selling an item via the Safefunds 'item verification' service?

Sellers must pay an additional fee for using the 'item verification' service (see Selling Instructions as well as additional shipping expenses. Also, sellers will not have the option of assigning a shipping fee to the buyer. Sellers must first ship their items to Safefunds, who will then ship it to the buyer. In the case of a returned item, sellers are still responsible for paying the item verification fee (2% of the total purchase price) as well as shipping expenses to have their item delivered and returned back to them (buyers must pay to return items to Safefunds, unless misrepresented by a seller). Items will not be returned to sellers until all fees are paid.

When selling an item through Safefunds, do I need to open an account with them?

No. Only the buyer needs to open an account with Safefunds. Sellers should never open a Safefunds account to sell an item listed on Art Neighbor. This would constitute fee avoidance and could lead to suspension of privileges and/or account termination. AN will act on the behalf of sellers and all monies will come directly from Principle Art Group, LLC (the parent company of Art Neighbor.com).

Important Note: When selling an item through Safefunds, sellers agree to allow AN to act on their behalf. Safefunds collects money from buyers and distributes funds to AN after an item is deemed sold. Sellers receive payment from AN on all sales made through Safefunds. AN acts as an intermediary between buyers and sellers to ensure safety and fairness. Transactions are subject to the Rules and Policies of Safefunds, in conjunction with all Art Neighbor Rules and Policies.

What others options do I have when selling an Art & Collectible on Art Neighbor?

Sellers have the option to accept money orders and/or personal checks when selling items (under $2,000) directly to buyers.

When does Art Neighbor apply commissions to a listed item?

Commissions are applied only after an item is sold. The difference between the purchase price and all fees (see Selling Instructions) is the amount sellers receive for their item. We do not charge commission on shipping.

How long is my listing posted? Is there a minimum time period?

Items can be listed for 90 days or 'until' it is removed or sold. You can remove a listing at any time without penalty. Once your item is sold it will automatically be removed from the Marketplace. If your item is no longer available for sale it must immediately be removed from the Marketplace. Sellers should be careful to list only those items that they ownand are ready and able to deliver. Having items listed that are not for sale violates AN rules and lead to suspension of selling privileges.

Can I list an item that is not in very good condition?

Yes, but please be sure to disclose all condition flaws when listing an item. If not properly described, a seller can claim that their purchase was misrepresented, and demand a refund. Also, the condition of an item should be taken into consideration when assigning a price.

How do I contact the buyer of my item?

You can contact a buyer through the AN mail system by clicking on their user name and then 'send message.' We strongly advise sellers to keep an open line of communication (through AN mail or chat), and to be courteous and act professionally at all times.

Can I refuse to sell my item to a particular buyer?

Yes. You can refuse service to a particular buyer, but must do so prior to shipping an item. If the buyer has already paid, then you must refund the entire amount paid (including shipping). You must notify the seller of your refusal of service through the AN mail system (click on the user id and then click on 'send message') or chat.

My item has been sold. When do I ship it to the buyer?

As a rule, items should be shipped immediately, but no later than 'seven- calendar days' after you collect payment (if being paid directly), or after you receive notification from us (if selling through Safefunds) that it is safe to ship. Sellers that fail to ship within the seven-calendar day period run the risk of their transaction being canceled. If you have a delay in shipping please inform AN and/or the buyer immediately.

When selling through the Safefunds 'item verification' service, shipping to 'Safefunds' should be done immediately (remember Safefunds will still need to document your item and deliver it to the buyer), and no later than seven calendar days after receiving shipping instructions from AN. Sellers are responsible for all shipping and insurance expenses. Safefunds insures all items before shipping. If you have your own insurance please let us know before shipping an item. We will inform Safefunds not to take insurance for you.

"Fast delivery" will improve the feedback you receive from buyers and increase the chances of a successful sale.

Should I obtain insurance before shipping an item?

Sellers should insure all items prior to delivery, in case an item is lost, stolen, or damaged. Remember items do not change ownership until "after" you have received payment.

When shipping an item, is signature confirmation needed?

We strongly recommend getting signature confirmation upon delivery. This will help remove any discrepancies as to whether or not the buyer received your item. Buyers are responsible for shipping expenses associated with returns, "unless" their item was grossly misrepresented. In such cases, return-shipping expense becomes the responsibility of the seller.

Do I need to furnish Art Neighbor with a courier name and tracking number?

Yes. Upon shipping an item, sellers must furnish us with a courier name and tracking number, which should be entered on the 'items pending page' (located under My Marketplace on your dashboard). This information allows our staff to monitor your delivery (including when and if your item was received) and provide buyers with shipping information.

How do I ensure that my item gets to the by the buyer in good condition?

Please pay careful attention when packing an item for shipment. (See ShippingTips). We recommend that sellers use a professional packing company and/or obtain professional shipping materials when shipping items. In the case of a return, most buyers will use the same packing materials that an item is delivered in, so good packing materials help ensure a safe return. We recommend that sellers always have proper insurance before shipping, in case their item is lost, stolen, or damaged. We urge sellers to track their packages and to obtain signature confirmation upon delivery (to counter a non-delivery claim). If further assistance is needed, please contact AN Customer Service (help@artneighbor.com).

Please note: In order to verify the contents of a delivery, it is highly recommended by Art Neighbor that sellers have an independent third party present when delivering very expensive items.

How do I take a quality photo of myitem? Does Art Neighbor have photo requirements?

QUALITY PHOTOS WILL HELP YOUR ITEM SELL! Please make sure your photo's are clear and of high quality before posting them in the Marketplace. Items listed with poor picture quality will be removed from the Marketplace. All photo uploads must be a minimum of 400 x400 pixels in size (uploading high-resolution photos will improve picture quality).

We strongly suggest that sellers supply multiple photos. This will give prospective buyers more detailed information and, hence, make them more likely to purchase your item. Sellers can show up to five pictures of their items. Besure to show at least one photo that shows the entire item (if art, it helps to include pictures of the signature, frame, and reverse side). Art is best photographed using natural light. When photographing items, make sure there is no glare in the photo (be especially careful about photographing glass items). If contacted by a potential buyer requesting additional photos, supplying them promptly will increase the chances of selling.

Can I edit my listing once it has been posted? Can I cancel my listing and add or change photo's once it has been listed?

You can edit a listing at any time by going to your 'My Home' dashboard and clicking on My Marketplace and then "View My Listings". From here you can make changes to your listings, including adding photos, changing the asking price, adding the "Make an Offer" option, or changing the description. You can also delete the listing at any time by clicking on delete.

Please note: It is against AN Rules and Policies to change a listing to reflect an entirely different item.

My listing has been on Art Neighbor for a long time and I have not sold it, what can I do?

First, if you have not done so, you should add "Make an Offer" to your listing. Second, it may help to lower your price. We recommend that sellers list their items below retail. To promote sales, sellers should list their items at prices that reflect both current market conditions and a good value for their particular item. If your item is listed close to retail it is probably priced too high.

When using the 'Make an Offer'system, how long does a buyer have to accept my offer?

When a buyer makes an offer below your asking price, through our "Make an Offer" system, be sure to respond promptly. When making an offer (or counter-offering) to a seller you must honor the price for at least 24 hours, or until the buyer declines purchase (which ever comes first). Buyers have the right to cancel an offer at any time during the negotiation process. Once you and a buyer come agree on price, the buyer must create a transaction within 24 hours or the transaction is void and you can begin accepting other offers. Potential buyers have the ability to ask sellers questions through our "Ask the Seller a Question" or mail system. Please try to respond to all questions promptly. Remember, you must have a PayPal account to receive offers (and to sell items) below $2,000.

How do I monitor the items I have listed in the Marketplace?

You can monitor your listings by going to "My Listed Items" located under the 'My Marketplace' link on your dashboard. If you have an item listed for sale, make sure to check your email regularly. When a buyer is interested in purchasing your item, you will be notified by email.

How long does a buyer have to accept my offer?

When a buyer makes an offer below your asking price you should make sure to respond promptly. In addition, when making an offer (or counter-offering) an item to a seller through the "Make an Offer" system, you must honor the price for a minimum of 24 hours (or until the buyer declines purchase, which ever comes first). Buyers have the right to cancel any offer at any time during the negotiation process. Once you and a buyer come to an agreement on price, the buyer must purchase and/or start a transaction within 24 hours, or your offer is void and you can accept other offers. Potential buyers will have the ability to ask you questions through the AN site. It is in your best interest to respond to all questions promptly. We require both buyers and sellers to be considerate and act professionally with each other at all times.

After my item is sold when and how can I expect to be paid?

When selling items for under $2,000, credit card payments come directly from buyers through PayPal. Sellers must have a PayPal account to receive credit card payments. If you choose to accept personal checks and money orders you must furnish your address to sellers in order to receive payment.

Sellers receive payment from Art Neighbor on all items sold through Safefunds. Sellers have the option of receiving payment from AN through PayPal (note that PayPal charges a fee) or by check. The PayPal option is not available on payments of $10,000 or more. We release funds (after payment has been collected and an item is deemed sold), according to the following schedule: All items sold before the 10^thof any month will have payment sent on or about the 15^th of that month, and items sold before the 25^th will be sent on or about the30^th(except for February, which will either by the 28^thor the 29th). Any items sold on or after the 25^th will be paid on or about the 15^th of the following month. We will only release payments on the above dates. Please contact AN if you have not received appropriate notification regarding the sale of their item (sales@artneighbor.com).

Note: All transactions will show up on credit cards as Art Neighbor (a wholly owned division of Principle Art Group, LLC). Checks are issued and distributed by Principle Art Group, LLC.

Please note: When selling an item through Safefunds, you agree to allow AN to act on your behalf. We collect and distribute funds and act as an intermediary between buyers and sellers (subject to the Rules and Policies of both Safefunds and Art Neighbor).

When selling an item through Safefunds, when is my item officially declared sold?

Once a seller has had an item for more than seven-calendar days without contacting AN of his/her intention to return it, the item is deemed sold. Buyers can also auto-approve a purchase by going to the Out on Approval page listed under the My Marketplace link on the dashboard, before the seven-calendar period expires. Buyers must ship returns no more than 15 calendar days after receiving an item to remain eligible for a refund.

How does Art Neighbor collect fees on my sold items, and when are fees due?

At the beginning of each month we will email you an itemized invoice from the previous month, detailing all transactions, payments, refunds, and fees due to AN. All fees are due upon receipt. Only items that sell below $2,000 require sellers to remit fees to AN (fess on sales of $2,000 or more are deducted from proceeds).

When selling items directly to buyers, AN fees can be paid via acredit card (through PayPal) or with a PayPal account. All fees are due upon receipt. You can pay manually at any time on our website. Payments are due bythe 15^th of the month. Payments not received by the 15^thof each month are considered overdue. Accounts overdue for more than 30 days will have their listing privileges suspended. Accounts still overdue after 60 days will have their accounts suspended. Please contact us at sales@artneighbor.com if you have any problems paying your bill.

When selling an item via Safefunds (and the AN "Out on Approval" system), all applicable commissions and fees are deducted from the selling price of an item before we release seller proceeds.

How do I cancel a void or incomplete transaction?

Please contact us at billing@artneighbor.com with the transaction number and a brief scenario of what happened. We will investigate the transaction and email you our findings. If necessary, we may ask you to furnish us with additional information. When a transaction is deemed canceled, we will remove the transaction from our system and refund any fees that have been paid. As a seller, you can re-list your item at any time.

If you would like to leave feedback, please do so before we cancel the transaction. Once a transaction is canceled so is the ability to leave feedback.

I want to list an item for sale but I'm not sure what it's worth. Can Art Neighbor help me determine its value?

We do not provide appraisal services. We recommend that you consult with a certified appraiser to determine an items value.

I want to sell my Art and Collectibleitem on Art Neighbor, but fear it could be lost, stolen, or damaged during shipping. How do I insure my item?

We strongly advise sellers to have proper insurance before shipping any item. Remember items do not change ownership until you have received payment. UPS has an insurable limit of $50,000 on artwork, but most shipping companies have private companies that will insure higher amounts. You can also consult your homeowner's insurance company for assistance with expensive items.

If an item sold via Safefunds is returned, who is responsible for return shipping?

Buyers are responsible for the cost of shipping an item to Safefunds, 'unless' a seller has grossly misrepresented an item or delivered it damaged. In such cases, return-shipping costs becomes the responsibility of the seller (a buyer must contact AN disputes at disputes@artneighbor.com and provide documentation that supports this claim). A buyer receives a full-refund (including prepaid shipping) after a seller confirms with AN that their item was returned. If there is damage to your item, or if it is not returned, please contact us and we will put the item into dispute. Safefunds will begin an investigation to determine the buyer's monetary liability (please visit www.safefunds.com for more information).

When selling an item via the Safefunds 'item verification' service, they will verify that a returned item is the same as the one they previously delivered, and in the same condition. After meeting these conditions, a buyer is refunded the total amount paid into their Safefunds account. Sellers are still responsible for paying the item verification fee (2% of the total purchase price) as well as all shipping (delivery to the buyer and back to them from Safefunds) and insurance fees. Sellers must reimburse AN for these fees before Safefunds will return their item. Payment can be made to AN via any major credit card. Safefunds will always insure an item before being shipped. If you have your own insurance and don't want Safefunds to purchase it, please contact AN 'before' shipping your item.

What happens if an item I sold via Safefunds is not returned or comes back damaged?

If there is damage to your item, or if it is not returned, please contact us and we will put the item into dispute. Safefunds will begin an investigation to determine the buyer's monetary liability (please visit www.safefunds.com for more information).

When using the AN 'Out on Approval' system (and Safefunds), if a buyer fails to return an item (that they have communicated their intention to return), you are entitled to receive the full amount due. Also, if a buyer fails to ship a return within 15 days of having received it, then you are entitled to receive payment. If an item is returned damaged, you should contact your insurance company immediately. To avoid damage we recommend that sellers use professional packing materials with instructions to use the same materials to return their item. We strongly recommend getting insurance before shipping any item, in case it is lost, stolen, or damaged.

If an item I sold is returned how long do I have to wait to list it again?

Once you receive an item back you can immediately relist it for sale.

What is the under $300 Marketplace?

Wehave created a separate section for Art & Collectible's priced forless than $300. All items listed for under $300 will automatically beplaced in the under $300 Marketplace. The same rules apply as those foritems sold in the AN Marketplace for items under $2,000, except thatthe minimum commission for any sold item is $5. The commission is 6% or$5, whichever is greater. Before selling any item below $300 (or$2,000) a seller must have a PayPal account. The minimum listing andselling price is $20.

Can I sell my item in an Auction format?

Currently, we do not offer auctions, but in the coming months we plan tomake it an available option to sellers. The terms and conditions of AN auction's will be posted soon.

I am nervous about listing an expensive item in the Art Neighbor Marketplace. Can I get additional assistance?

If you are nervous about selling an expensive item and would like extra assistance on payment, delivery, tracking, etc., please email us (at sales@artneighbor.com) or call our customer service line. We will work with both buyers and sellers to consummate transactions.

Is there a place on Art Neighbor that details the selling process?

Yes. Please see our Selling Instructions.

Can people who live outside of the United States register as sellers on Art Neighbor?

Yes. We welcome people from anywhere in the world to become members. We already have members representing over 40 countries around the world. Anyone with a valid credit card can register to become seller on AN.

Are there items that I am prohibitedfrom selling on Art Neighbor?

Yes. For a list of prohibited items please see our Rules and Policies. Also, any item that cannot be considered an Art or Collectible is prohibited from being listed on AN.

Members who fail to comply with Art Neighbor's Rules and Policies are subject to review. Without limiting other remedies, Art Neighbor reserves the right to modify or discontinue services (or any part thereof) with or without notice, all accounts and user names of any member who does not comply with Art Neighbor Rules and Policies. Suspended or terminated members remain obligated to pay all unpaid fees. For more information pleasesee our Terms of Use, FAQ's, and Rules and Policies.

PRIVACY:

Is the information I entered during the registration process being shared with any other party?

No. Art Neighbor has very strict privacy policies. We do not share any information provided by users with any third parties (unless required by law). Please see our Privacy Policy for more detailed information

Is my credit card information stored on Art Neighbor?

No. We do not store credit card information.

Can I make my Profile Page private so only my friends can view it?

Yes. To make your Profile private simply go to your dashboard and click on the "on" button located under Privacy. Then, click on "Update."

Who can see my public profile?

Only members of AN can view your public profile. In addition, not even members can see your personal email address or phone number.

REPORT ABUSE:

What is considered inappropriate content and what should I do if I encounter it?

You may not use profane, racist, vulgar or explicit language or images anywhere in the public areas of AN. We reserve the right to remove any text or images at any time and without notice.
You may not post inaccurate, false, misleading, defamatory, or libelous content.
You are responsible for everything you say and do, and all content submitted under your user name.
You are not allowed to use the public areas of the site to discuss or air disputes with other members. If you are unhappy with a transaction you can give a buyer or seller a negative rating. We encourage buyers and sellers to resolve their own disputes, as we cannot act as mediators between members or other parties.

Art Neighbor reserves the right to deem anything it wants as inappropriate, and can remove any language or images at any time and without notice. If something appears to be inappropriate, users are urged to flag the item and report it to our staff for review. Please contact admin@artneighbor.com to report inappropriate content.

What happens to pictures and contentonce they are flagged as being inappropriate?

If content is deemed to be inappropriate it is permanently removed from the site. Repeat offenders will have their membership permanently revoked.

How do I report a policy violation?

Please click on the 'Report' link located at the bottom of each page and submit a message, which will automatically contain the page URL. You can also email us at admin@artneighbor.com.

Members who fail to comply with Art Neighbor's Rules and Policies will be subject to review. Without limiting other remedies, Art Neighbor reserves the right to modify or discontinue services (or any part thereof) with or without notice, all accounts and user names of any member who does not comply with Art Neighbor Rules and Policies. Suspended or terminated members remain obligated to pay all unpaid fees. For more information please see our Terms of Use , FAQ's and Rules and Policies

TERMS OF USE:

Where can I view the Art Neighbor's 'Terms of Use' document?

It is accessible on every AN page. Just click on 'Terms of Use' in the footer (bottom) of any page.

Do I need to agree to the Art Neighbor 'Terms of Use' to become a member?

To become a registered member you must first review our Terms of Use. There is a link to the Terms of Use (as well as our Privacy Policy) available in the footer of every page. Please read our Privacy Policy, Rules and Policies and Frequently Asked Questions for more information.

We will always try to resolve issues with our valued members, however, we do reserve the right to suspend site privileges or terminate anyone from the site at any time.

FEEDBACK:

Why should I leave feedback?

Leaving honest and accurate feedback is very important. It helps members by giving them an idea of what to expect when dealing with other members. It is also a good way for you to express your appreciation for someone's patronage (as a buyer) and good service (as a seller), and helps buyers and sellers to establish a reputation of trust. After your transaction is complete please go to the 'items sold' page listed under 'My Marketplace' in your dashboard and click on the link to leave feedback.

Before leaving negative feedback, please make sure it was not a simple misunderstanding. We strongly encourage buyers and sellers to leave feedback on every transaction.

Can I leave feedback on a buyer?

Yes. After a transaction is complete, the seller will have the opportunity to leave feedback on the buyer.

Can I leave feedback on the seller?

Yes. After a transaction is complete, the buyer can leave feedback on the Seller.

How do I leave feedback?

Once a transaction is complete, both the buyer and seller are able to leave feedback on each other. Please go to the 'items sold' or 'items purchased' page listed under 'My Marketplace' in your dashboard, and click on the link to leave feedback.

How does the feedback rating systemwork?

Both buyers and sellers are asked to submit feedback after a transactionis complete. Feedback can be submitted by going to the feedback link, located on your items bought and sold pages. Each transaction can be rated as either: positive, neutral or negative. Also, there is an optional comment box that allows a 140 character description of the transaction. Buyers and sellers have 60 days from the date of the transaction to submit feedback. If a buyer or seller receives a neutral or negative feedback, they can request a change to positive by clicking on the 'Second Chance' link located next to each feedback entry. When sending a Second Chance offer, an email will automatically be sent to both buyer and seller. Both parties must approve the change for it to take effect.

When submitting feedback, always provide an honest and accurate assessment. Feedback is very important to the member being rated and to others who shop on AN.

Can I dispute feedback?

You can contact AN (disputes@artneighbor.com) if you feel that you were not fairly rated. AN respects the opinions of its users and over-turning feedback is a rare situation.

What is someone leaves negative feedback that is unjustified?

If a member leaves negative feedback that is untrue, that member issubject to review, which can result in suspension of account privileges or termination.

Can a negative feedback comment be reversed or changed?

Yes. If a buyer or seller receives a neutral or negative feedback, they can request a change to positive by clicking on the 'Second Chance' link located next to each feedback entry. When sending a Second Chance offer, an email will automatically be sent to both buyer and seller. Both parties must approve the change for it to take effect. Before leaving negative feedback on a disputed item, please make sure it was not a simple misunderstanding. We strongly encourage buyers and sellers to leave feedback on every transaction.

How does Second Chance work?

If a buyer or seller receives a neutral or negative feedback, they can request a change to positive by clicking on the 'Second Chance' link located next to each feedback entry. When sending a Second Chance offer, an email will automatically be sent to both buyer and seller. Both parties must approve the change for it to take effect.

SHIPPING:

Buyers

When returning an item for a refund, who is responsible for paying return shipping expenses?

Please note: In many cases you can save money by using the same packing (provided it is in good condition) that an item came delivered.

How will I know where to ship a returned item?

We (or the seller) will provide you with a return address. When returning an item purchased through the Safefunds 'item verification' service,' you must return the item to Safefunds.

When returning an item purchased through the AN 'Out on Approval' system (and Safefunds), how long to I have to return it?

Buyers must ship returns (to the seller) no more than 15 calendardays after receiving an item. If you fail to initiate shipping (must provide AN with a valid tracking number) of a returned item within 15 days of receiving it, then you are no longer eligible to return the item and the seller receives full payment. If a seller finds the item returned is not the same as delivered, they can put it into dispute and have Safefunds do an investigation. When returning an item, please do so carefully to avoid damage.

Is it ever necessary to ship a returned item to Safefunds?

When returning an item purchased via the Safefunds 'item verification' service, buyers are responsible for shipping items to 'Safefunds,' (unless a seller has grossly misrepresented an item or delivered it damaged) and not the seller. Safefunds will verify that the item is the same and that it is in the same condition. If either of these conditions is not met, Safefunds will place the item in dispute. Safefunds will do a complete investigation to determine your financial responsibility (if any).

Buyers are financially liable for any item not returned as delivered. We urge buyers to pack returns carefully and professionally, and to insure all items being returned.

Sellers

How do I put in shipping costs?

Upon listing an item, the seller can choose up to five different shipping destinations from the drop down menu at the bottom of the upload page.

Do I have to choose all five?

No. You have to choose a minimum of one. The other four are optional.

Why is the shipping amount wrong on the PayPal invoice?

PayPal allows users to set shipping amounts in their merchant panels. If the amount is wrong on the invoice it is because of the way you have your PayPal account configured.

What does Ship to 'Everywhere Else' mean?

It describes the cost of shipping to anywhere outside the United States.

My item has been sold. When do I ship it to the buyer?

As a rule, items should be shipped immediately, but no later than 'seven-calendar days' after you collect payment (if being paid directly), or after you receive notification from us (if selling through Safefunds) that it is safe to ship. Sellers that fail to ship within the seven-calendar day period run the risk of their transaction being canceled. If you have a delay in shipping please inform AN and/or the buyer immediately.

When selling through the Safefunds 'item verification' service, shipping to 'Safefunds' should be done immediately (remember Safefunds will still need to document your item and deliver it to the buyer), and no later than seven-calendar days after receiving shipping instructions from AN. Sellers are responsible for all shipping and insurance expenses. Safefunds insures all items before shipping. If you have your own insurance please let us know before shipping an item. We will inform Safefunds not to take insurance for you.

"Fast delivery" will improve the feedback you receive from buyers and increase the chances of asuccessful sale.

Should I obtain insurance before shipping an item?

Sellers should insure all items prior to delivery, in case an item is lost, stolen, or damaged. Remember items do not change ownership until "after" you have received payment.

When shipping an item, is signature confirmation needed?

Do I need to furnish Art Neighborwith a courier name and tracking number?

Yes. Upon shipping an item, sellers must furnish us with a courier name and tracking number, which should be entered on the 'Out on Approval' page (located under My Marketplace on your dashboard). This information allows our staff to monitor your delivery (including when and if your item was received) and provide buyers with shipping information.

How do I ensure that my item gets to the by the buyer in good condition?

Please pay careful attention when packing an item for shipment.(See Shipping Tips). We recommend that sellers use a professional packing company and/or obtain professional shipping materials when shipping items. In the case of a return, most buyers will use the same packing materials that an item is delivered in, so good packing materials help ensure a safe return. We recommend that sellers always have proper insurance before shipping, in case their item is lost, stolen, or damaged. We urge sellers to track their packages and to obtain signature confirmation upon delivery (to counter a non-delivery claim). If further assistance is needed, please contact AN CustomerService (help@artneighbor.com).

Please note: In order to verify the contents of a delivery, it is highly recommended by Art Neighbor that sellers have an independent third party present when delivering very expensive items.

DISPUTES:

How do buyers and sellers communicateto resolve differences?

Buyers and sellers can communicate freely through the AN mail system (just click on the user id and click on 'send message') or through chat. We strongly encourage sellers to provide a clear and open line of communication at all times. Buyers and sellers should always try to work out their differences before filing a dispute with AN (disputes@artneighbor.com) or Safefunds.

How are disputes handled on transactions done through Safefunds?

All items selling for $2,000 or more are transacted through Safefunds, and subject to their dispute Rules and Policies in conjunction with AN Rules and Policies. Safefunds has an excellent dispute resolution department, and will handle all disputes between buyers and sellers (see www.safefunds.com/terms.html).

What rules apply when a seller failsto deliver a purchased item?

Unless extenuating circumstances exist, sellers should always ship items within a reasonable amount of time (no more than seven-calendar days) of receiving payment.
When using the "Out on Approval" system or Safefunds, a buyer can request a full-refund if a seller fails to initiate delivery of an item within seven-calendar days of payment being 'collected' (sellers are notified to ship items only after payment has cleared).
If an item is purchased through PayPal, buyers can file a non-receipt claim with them.
If a buyer has paid for an item and the seller cannot complete the transaction (for any reason), the seller must issue the buyer a full-refund (including shipping).
Buyers should contact disputes@artneighbor.com to request a non-delivery investigation on all non-Safefunds transactions. Sellers must respond to all non-delivery inquiries promptly and may be asked to provide proof of delivery.
In the event of a dispute, sellers may be required to provide Safefunds or AN with proof that an item was shipped.
A seller who fails to respond to inquiries to settle disputed transactions, or who fails to deliver a paid item, may be suspended or terminated.

What rules apply when a buyer failsto remit payment after creating a transaction?

When selling directly to a buyer, a seller should never ship an item until payment has been collected. When selling an item through the "Out on Approval" system and Safefunds, sellers should only ship items 'after' receiving notification from AN that payment has been collected.
When a buyer creates a transaction, he or she should have every intention (and be able) to complete it.
A transaction is considered void if a buyer fails to pay in the amount of time required for the transaction (see Buying Instruction-Payment Terms).
A buyer must pay according to the terms of the transaction method chosen (see Buying Instruction-Payment Terms).
A seller may cancel a transaction if: a) the buyer fails to pay, b) a buyer fails to pay in the amount of time required, c) he or she refuses to do business with the buyer for any reason (if already paid, the seller must refund the buyer for the full price of the item plus shipping).

Can a seller refuse service to a buyer?

A seller can refuse service to a particular buyer, but must do so prior to shipping an item. If the buyer has already paid, then the seller must refund the entire amount paid (including shipping). You must notify the seller of your refusal of service through AN mail or chat.

What if an item is shipped, but not received by the buyer?

A seller must refund a buyer for any item not received, even if the item was shipped. We strongly suggest sellers obtain tracking information and delivery confirmation when shipping items.

What if the item delivered is significantly different then the one described on the items listing page?

A seller must refund a buyer if a delivered item is significantly different than its description on the listing page.

Must I provide documents if requested by Art Neighbor or Safefunds?

Upon request, both buyers and sellers must comply with any request by AN or Safefunds, to provide documents (proof of shipping or other).

Will Art Neighbor act as a mediator when a dispute arises between a buyer and seller?

AN will always help to try and resolve transaction disputes, however, we cannot act as a mediator. Besides contacting us to help resolve a dispute, members should be aware of a few additional options:

If a dispute arises with a transaction done through PayPal, you can file a dispute and/or make a claim with them (www.paypal.com).
If a transaction is done through Safefunds, they will handle the dispute through their dispute system (in conjunction with all AN Rules and Policies), designed to protect both buyers and sellers (www.safefunds.com).

For a complete list of all Art Neighbor "Dispute Rules and Policies" please click here.

Members who violate any of these policies may be subject to review. Without limiting other remedies, Art Neighbor reserves the right to modify or discontinue services (or any part thereof) with or without notice, all accounts and user names of any member who does not comply with Art Neighbor Rules and Policies. Suspended or terminated members remain obligated to pay all unpaid fees. For more information please see our Terms of Use , FAQ's, and Buying and Selling instructions.